Overview

QuEST Forum was formed in 1998 to pursue and achieve a goal of global telecommunications quality and industry-wide performance excellence. Through the implementation of a common set of quality requirements, the collaborative activities of its global workgroups, an emphasis on industry best practices, and the delivery of a leading-edge measurement system, QuEST Forum advances the quality, reliability, and performance of telecom products and services around the world

Vision
Be the global force for improving quality of products and services delivered to customers of communication technologies.

Mission
Drive the adoption of TL 9000 through global collaboration, evolving the Requirements, Measurements, and 3rd party registration process while sharing Best Practices.

Strategic Objectives
QuEST Forum has established five organizational objectives and key strategies to realize these objectives. These objectives translate QuEST Forum’s mission and vision into a tangible foundation and the strategies provide a framework for the work groups activities. More...

Value Proposition
QuEST Forum is a global communications association comprised of a unique partnership of industry service providers and suppliers dedicated to continually improving products and services in our industry. The strength of QuEST Forum comes from its member companies' Subject Matter Experts (SMEs) who operate in a collaborative environment allowing suppliers and service providers, that are often competitors, to come together to develop innovative solutions to practical business problems. QuEST Forum is in its second decade and its growth globally over this period has made it the leading global force in the pursuit of continuing communications products and services quality and performance. More...

Strategic Vision 2010
QuEST Forum developed and adopted a Strategic Vision in late 2006 to address the numerous interesting challenges and remarkable opportunities in the global telecom industry. It lays out a clear road map for the organization and TL 9000 standards, launch of new products and services for a broader audience, and new approaches to member value. More...