Overview

Best Practice Offerings (BPO) identifies, recognizes, shares, and facilitates the deployment of best practices in the telecommunications industry and promotes continual improvements in product and services quality. As organizations grow and mature, they increasingly utilize their quality management systems and business excellence models to transition from quality conformance to performance excellence. QuEST Forum provides guidance and tools at every stage of this transition with its conferences, mentor resources and innovative knowledge base.

QuEST Forum's Best Practice Offerings include:

Best Practices Conferences. Each year, QuEST Forum hosts global and regional best practices conferences that include visionary key note addresses, multi-track panel discussions, hands-on workshops and tutorials. Topics cover latest tools, techniques, comparative studies and methodologies to help organizations achieve and sustain business excellence. For more information, click here

Best Practices Knowledge Library. The Knowledge Library offers a comprehensive online database of papers and presentations from past Best Practices conferences, industry data, and research. To access Knowledge Library, click here
Coaching and Mentoring Resources. QuEST Forum offers invaluable guidance and individual support through its network of industry leaders and subject matter experts (SMEs) through its Jump Start Mentor Program. For more information, click here
Resource Handbook for Business Improvement. The Handbook is a valuable resource for organizations adopting Business Excellence Models. To view the Handbook, click here
TL 9000 Implementation Tips. A collection of interview and tips on successful implementation of TL 9000 is available.

Benefits and Value

Learn, exchange and apply global best practices covering latest advances and emerging technologies
Present, share and be recognized for your organization’s quality journey and learnings
Access online repository of best practices articles, research and presentations
Collaborate with service providers, suppliers and third parties on quality and performance topics
Build knowledge and superior skills in a variety of quality-related areas
Participate by becoming a mentor and sponsoring events and programs

Related Resources
Best Practices Offerings (BPO) Brochure [PDF, 109KB]

Resource Handbook for Business Improvement [PDF, 543 KB]