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AT&T
Corning, Inc.
Verizon
Corning, Inc.
Verizon
AT&T
TELUS Communications
The University of Texas at Dallas
TELUS Communications
The University of Texas at Dallas
SCA
SHCIA
SHCIA
Agenda
Executive Board Events
Preliminary Agenda
Meeting attire is business casual
| Monday 19 OCTOBER EXECUTIVE BOARD EVENTS |
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| 11:00 | Registration | ||
| 12:00 | Executive Board Lunch (by Invitation Only) | ||
| 13:30 | Executive Board Meeting | ||
| 17:00 | Tea Break | ||
| 17:30 | Executive Roundtable and Networking Event | ||
| 19:30 | Executive Board Dinner (by Invitation Only) | ||
2009 APAC Best Practices
Conference
Preliminary Agenda
Conference attire is business casual
|
Tuesday 20 OCTOBER APAC BEST PRACTICES CONFERENCE (Day 1) |
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| 8:00 | Registration & Breakfast | ||
| 9:00 |
Welcome & Opening Remarks – Fraser Pajak, Vice President, National Service Infrastructure Support, TELUS Communications and QuEST Forum Executive Board Chair |
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| 9:10 |
VIP Address – Sheng Fei, Director General, Department of Accreditation, CNCA |
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| 9:25 |
QuEST Forum Operational Update - Don Pickens, COO, QuEST Forum |
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| 9:50 | Keynote Presentation:
Harmony and Innovation of Supply Chain Zhang Wei Hua, General Manager, China Telecom Shanghai Branch, QuEST Forum Executive Board Member and Greater China Hub Co-Chair |
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| 10:20 | Tea Break | ||
| 10:40 | Executive Presentation:
Delivering the Quality of Future Networks Using TL 9000 Tim Harden, President Supply Chain and Fleet Operations, AT&T |
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| 11:25 | Executive Presentation:
A CSR Era After Economics Crisis – A Business Case to Telecommunication Company Dr. Michael Lam, Executive Director, HKQAA |
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| 12:00 | Executive Presentation:
The Development of 3G in ZTE He Shiyou, Executive Vice President, ZTE |
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| 12:30 | Lunch | ||
| 14:00 | Keynote Presentation: TL 9000: The Gateway to Business Success in North America Delores Johnson-Cooper, Director – Supplier Diversity & Quality Management, Verizon |
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| 14:45 | Executive Presentation:
TL 9000 Performance Data Reports (PDR's) - 4 W's: What, Why, Who, What Ken Koffman, Global Corporate Quality Officer, BigBand Networks |
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| 15:30 | Tea Break | ||
| 16:00 | Service Provider Executive Panel: | ||
| Zhang Wei Hua | China Telecom Shanghai Branch | ||
| Tim Harden | AT&T | ||
| Delores Johnson-Cooper | Verizon | ||
| Fraser Pajak | TELUS Communications | ||
| 17:30 | Break | ||
| 18:30 | Networking Dinner Event | ||
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2009 APAC Best Practices
Conference
Preliminary Agenda
Conference attire is business casual
|
Wednesday 21 OCTOBER APAC BEST PRACTICES CONFERENCE (Day 2) |
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| 8:00 | Registration & Breakfast | |||
| 9:00 |
Convene and Welcome Kevin Calhoun, Executive Director, Global Quality and Environmental Management, Corning Cable Systems and QuEST Forum Executive Board Vice Chair |
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| 9:05 | Keynote Presentation:
Act Global, Think Local Davis Yang, Vice President, Huawei |
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| 9:35 | Executive Presentation:
Network Reliability Benchmarking Study - Executive Board Project #6 Fraser Pajak, Vice President, National Service Infrastructure Support, TELUS Communications and QuEST Forum Executive Board Chair |
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| 10:20 | Tea Break | |||
| 10:40 | Executive Presentation:
Meeting Customer Demands in a Global Outsourced World Kevin Calhoun, Executive Director, Global Quality and Environmental Management, Corning Cable Systems |
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| 11:10 | Best Practices Presentation:
Unleashing Business Value through Globalised Product Development – A Wipro Experience SM Bala, Vice President, Wipro |
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| 11:40 | Executive Presentation:
The Changing Role of Quality Professionals Satyendra Kumar, Senior Vice President and Group Head, Quality, Infosys Technologies, Ltd. |
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| 12:10 | TL 9000 Recognition | |||
| 12:40 | Lunch | |||
| 14:00 | Keynote Presentation:
Benefits of Business Collaboration Ron Ostrowski, Executive Strategic Operations, Cisco Systems |
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| 14:45 | Executive Presentation:
Designing for Security, A New Dimension in Quality Carlos Solari, VP, Quality Assurance, Security and Reliability, Alcatel-Lucent |
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| 15:30 | Tea Break | |||
| 16:00 | Best Practices Presentation:
How Fujitsu Does Business in the USA Ashok Dandekar, Director, Quality & Program Management, Fujitsu |
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| 16:30 | Best Practices Presentation:
Huawei USA‘s Quest for TL 9000 Jack Pompeo, Chief Quality Officer, Core Network, Huawei |
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| 17:00 | Conference Close Don Pickens, COO, QuEST Forum |
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TL 9000 Measurements Workshop
Preliminary Agenda
Meeting attire is business casual
|
Thursday 22 OCTOBER TL 9000 Measurements Workshop |
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| 8:00 | Registration & Breakfast | |
| 9:00 | TL 9000 Measurement Workshop: Ken Koffman, Global Corporate Quality Officer, BigBand Networks | |
| 10:30 | Tea Break | |
| 11:00 | TL 9000 Measurement Workshop continued: Ken Koffman, Global Corporate Quality Officer, BigBand Networks | |
| 12:00 | Workshop concludes | |
