Integrated Global Quality (IGQ) Work Group

The charter of the IGQ Work Group is to harmonize global industry quality system requirements and measurements. It ensures that the TL 9000 Handbooks and QuEST Forum are evolving steadily and keeping pace with changes in the industry for products, solutions, technology, services and supply chain. ��

IGQ Objectives

Deliver effective TL 9000 requirements and measurements documents
Optimize the performance and utilization of the measurements database through better use of product categories, reports, and review of data inconsistencies
Establish coaching and tool kits to facilitate TL 9000 quality management system implementation

Quality Benchmarking

QuEST Forum's Performance Benchmarking is a practical approach to share, compare, correct and transform internal functions and processes of participating member organizations in virtually any operational area.

The program provides an open, trusted and committed environment to help participants meet and exceed industry performance standards through a collaborative process.

To learn more about the Benchmarking Program, download Topic Guide (PDF, 84KB) and Quality Benchmarking Flyer (PDF, 436KB)

Continue the process of incorporation of emerging technologies and measurements in a timely manner

2008 IGQ Initiatives and Projects

Draft Requirements Handbook 5.0 aligned to the new ISO release expected in late 2009��
Address feedback from TL 9000 surveys, inputs and formal requests from members companies to drive new offerings and TL 9000 enhancements
Assess recommendations from CMMI and TS16979 comparative studies for inclusion of the areas of project and product risk management, design for manufacturability, lessons learned and supplier quality in the Requirements Handbook 5.0
Evaluate measurement repository data effectiveness and creation of an overall industry trend reports
Develop new service quality and end-customer measurements through the Service Performance and Measurements and Managed Services sub-teams
Continue to drive benchmarking studies
Broaden the Jump Start Program to include ?certified? mentors when available

Click here to participate in the IGQ work group and its working committees.

2008 IGQ Leadership

Chair

John Wronka, Alcatel-Lucent

Vice Chair

Betty Schlackman, AT&T

Secretary

Rossanne Day, Motorola