IGQ Working Sub-Committees

Sub-Committee	Description
Benchmarking	Capture and benchmark key industry performance measurements to drive improvement of end-customer experience
Counting Rules	Clarify qualifiers in measurements counting rules to promote data reporting consistency
Example Sub-team	Modify and enchance TL 9000 Measurements examples to aid in measurement understanding
Feedback	Collect and apply feedback on TL9000 Requirements and Measurements handbooks
In-process Measurement	Propose In-process measures as guidance in TL 9000 Requirements and Measurements Handbooks
Jump Start Program	Provide companies considering TL 9000 with essential information, testimonials and access to TL experts
Managed Services	Focus on service and managed service measurements, alignment of ISO 20000 terms �and benchmarking
NESAC	Align TL 9000 with NESAC measurements
Product Category	Maintain, update and revise product categories and supporting material to reflect current spectrum of technology
Product Category	Maintain, update and revise product categories and supporting material to reflect current spectrum of technology
Quality Standards Comparison	Maps and leverages TL 9000 with other models and quality standards such as TS 16949 and CMMI
Service Performance and Measurements	Define and develop metrics for end customer experience
Software Fix Customer Pain	Develop a metric to evaluate the operational costs of deploying software fixes relative to available generic software releases
SOTS	Grow and promote Standard Outage Template System (SOTS)
Performance Data Reporting (PDR)	Evaluate Performance Data, implement actions to improve data consistency, publish Industry Reports, develop a� "How to Use" the PDR document.