oversight

The charter of the Oversight Work Group is to work with the Chief Operating Officer to oversee QuEST Forum operations, including governance; manage business as directed by the Executive Board; direct work group strategic plan deliverables; and be responsible for overall TL 9000 program, including Registration Management System (RMS), Measurement Repository System (MRS), recognition, training, translations, registrars and accreditation bodies.

Oversight Objectives

Oversee QuEST Forum global operations including governance

2008 Oversight Initiatives and Projects

Focus on 2008 Member value and TL 9000 user surveys, and monitor completion of action items from 2007 surveys
Finalize and launch updated requisites for accreditation and certification bodies such as audit preparation requirements, audit checklist, validation audits, specified transfer process guidelines, and auditor substitutions for reassessments
Analyze sources of member satisfaction and apply learnings to lagging segments
Develop and implement new training course for TL 9000 software-related requirement audits
Manage and strengthen industry liaisons and partnerships
Enhance and improve new member orientation process

Click here to participate in the Oversight work group and its working committees.

2008 Oversight Leadership

Chair

Tom Yohe, Telmar

Vice Chair

Irv Briks, AT&T

Secretary

Sheronda Jeffries, Cisco Systems